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Showing posts with the label complaints

The Customer’s Survival Guide to McDonald’s

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As you might have learned in my previous blog , I work at McDonald’s. I have work at the McDonald’s in Ada, Ohio for nearly three years. In my time working there, I have seen a lot and therefore, I have learned a lot. My McDonald’s, as well as many other fast-food restaurants, has had many customer complaints. Some customers have even gone as far to yell at me with foul language. Through my experience, I found there is a main cause for why these issues occur and many simple solutions. Overall, there are some aspects to fast food which customers are unaware of which can affect the service given to them. Therefore, I wish to shed light on some causes of common issues and provide simple solutions to aid them. Issue 1: The service is too slow. Possible Causes: ·        The restaurant may be busy or short staffed . It is difficult to perform fast service when there are not enough people working at the given time. This can cause the team to fall behi...